Privacy policy

Privacy Policy

Last updated: 26 August 2022

GO OUTSIDE & PLAY (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or contact us.

Information We Collect

We may collect:

  • Your name, email address, phone number, and delivery address

  • Order and payment information

  • Communications you send us, including customer-service enquiries

  • Device and website-use information, such as IP address, browser type, pages visited, and cookies

Payments are processed securely by our payment providers. We do not store your full card details.

How We Use Your Information

We use your information to:

  • Process, deliver, and manage your orders

  • Communicate about your order, returns, or customer support requests

  • Send marketing messages where you have agreed to receive them

  • Improve our products, website, and customer experience

  • Prevent fraud and comply with legal obligations

Sharing Your Information

We only share personal information when necessary to run our business, including with payment processors, delivery partners, website and email service providers, and authorities where required by law.

We do not sell your personal information.

Marketing

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us at info@gooutsideplay.com

Cookies

Our website may use cookies to make the site work properly, remember preferences, understand website traffic, and improve your experience. You can manage or disable cookies through your browser settings, although this may affect some website features.

Data Security and Retention

We take reasonable steps to protect your information from loss, misuse, unauthorised access, or disclosure. We keep personal information only for as long as needed for the purposes described in this policy, including legal, accounting, and reporting requirements.

Your Rights

Subject to applicable law, you may ask us to access, correct, update, or delete your personal information. You may also object to certain processing or withdraw consent where processing is based on consent.

To make a request, contact us at info@gooutsideplay.com

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact:

GO OUTSIDE & PLAY
Email: info@gooutsideplay.com

This policy is intended to support compliance with applicable privacy laws, including South Africa’s Protection of Personal Information Act (POPIA).