Refund Policy

At GO OUTSIDE & PLAY, we want you to be happy with every Fieldbar purchase.

If you are not satisfied with your order, you may request a refund or replacement within 14 days of receiving it.

To be eligible, items must be:

• Unopened, unused, and in their original packaging

• Accompanied by proof of purchase

• Returned in the same condition in which they were received

Because Fieldbars are food products, we cannot accept returns or issue refunds for products that have been opened, partially consumed, damaged after delivery, or stored incorrectly.

If your order arrives damaged, incorrect, or defective, please contact us within 48 hours of delivery. Include your order number and clear photos of the item and packaging so we can help quickly.

Once we receive and inspect your return, we’ll let you know whether the refund has been approved. Approved refunds are returned to your original payment method within 5–10 business days. Shipping costs are non-refundable unless we made an error or the product arrived damaged.

To start a return or refund request, contact us at info@gooutsideplay.com with your order number and a brief description of the issue.

This policy does not affect any consumer rights that apply under South African law.